Returns & Exchanges
1.ONLINE Domestic Orders Only :
- All online qualifying products can be returned within 10 days of shipping date and will be refunded via your original payment method. Please fill out retun form and email for a RA# authorizing your return , once you have received your RA# then you may send the product back .
- Unauthorized returns without a RA# will be denied refund and will not be shipped back. Customers are responsible for returns shipping cost.
- *All SALE/DISCOUNTED items are a final sale AND CANNOT BE RETURNED/EXCHANGED*
- Note for Paypal and Google Pay Customers: All PayPal and Google Pay refunds or exchanges received in-store will be returned to a In-Store Credit which can be used in-store only. A refund can only be credited to your PayPal or Google Pay account if it is returned via a mail return with in 10 days of delivery.
- International orders are non refundable.
- All Special Orders /Special Shipping upon request are non refundable and cannot be returned .
2. IN-STORE Exchanges for Online Purchases:
- If you wish to exchange your unused item in-store, please fill out return form get an RA# then return to store for exchange
- Exchanges are granted up to 3 weeks from delivery date.
- Then simply take the item back to the store and exchange for another item, show them the issued Ra# and they will assist you with the exchange. Any difference in price for the exchanged item that is owing will be issued as an in-store credit only.
3.How to Do a Return:
- Online In-Store Returns: Please fill out our return form located at the bottom of the home page, within 10 days of recieving your shoes to request an RA# via Return Form .Once you are issued an RA# online, print out the confirmation RA# and you can take the unused item back to the store and they will process your refund via orignial method of payment. Refunds may take 5-10 business days to show up in your account. All PayPal and Google Pay refunds or exchanges received in-store will be returned for an in-store credit which can be used in-store only.
- Mailed IN Returns: If you choose to ship the order back to our warehouse, you are responsible for the shipping cost. Shipping costs are non refundable. Please use a trackable carrier to mail your item back, we will not refund lost packages in the mail. Please fill out our return form within 10 days of recieving your shoes to request an RA#. Please note that your package is subject to being declined if the shoe box & Shoes are used and is returned in unresellable condition. Once our warehouse receives and approves the return, your request will be processed for a refund to your original method off payment. Refunds take 5-10 business days to show up on your Banking institution statement, and will be returned via your original method of payment.
4.Out of Stock Item/Back Orders:
- If you ordered an item online and upon processing we are unable to fullfill that item , we will email you a cancellation notification and issue a refund for that particular item, if the item is being restocked shortly (2-3 weeks) we will notify you about this and we will give you the option of back ordering that item and shipping it out to you as soom as it arrives. Please note Refunds take 5-10 business days to show up on your Banking institution statement, and will be returned via your original method of payment.
- merchandise that is suspected to be defective within 3 month of purchase, will be inspected and deemed so by a Shoe Point sales representative. Defective merchandise does not include damages due to regular wear and tear, and irresponsible use.
- For purchases made in-store please bring the merchandise in question along with original receipt to the store .
- For online purchases, firstly please email email@example.com, include pictures of the item and your order/invoice number.
6. IN-STORE Policy :
- *All maked down sale items are final sale .
- Customers have 15 days for an exchange or merchandise in-store credit.
- Please bring original receipt for the item(s) you wish to return for an exchange or store credit. All items must be in their original state along with their original packaging. All returns and exchanges will be deemed as unworn and undamaged by a Shoe Point sales representative before the transaction can be finalized.
- We do not offer refunds for purchases made in-store.
- All items purchased in store & wished to be returned will be given a store credit for the full amount paid. Store credit can not be used online, only in-store .
7. Process returns /exchanges :
Please fill out Return Form to request RA#
Once you are approved you will get an RA # attach and mail purchase back to :
2 King ST W, Unit 169
Hamilton On ,L8P 1A1
All refunds and exchanges are subject to approval and must meet the requirements outlined in our return policy. We reserve the right to deny a refund or exchange if it does not meet the conditions of our return policy.